Last Updated: May 2025
Von Book respects your privacy and is committed to protecting your personal information. This policy explains what we collect, how we use it, and the choices you have when using our website.
1. Information We Collect
A. Information You Provide
We collect personal details when you place an order, contact customer service, or create an account. This may include:
- Name
- Shipping and billing address
- Email address
- Phone number
- Payment information (processed securely through third-party payment providers)
- Order history and communication records
B. Information Collected Automatically
When you browse vonbook.com, we may collect technical data such as:
- IP address
- Browser type and device information
- Pages viewed and time spent on the site
- Items added to your cart
- Basic analytics data via cookies or similar tools
C. Cookies & Tracking Technologies
Cookies help us keep your cart active, remember preferences, and improve website performance.
You may disable cookies through your browser settings, but some features may not function properly.
2. How We Use Your Information
We use your information to:
- Process and deliver your order
- Contact you about your purchase or support request
- Prevent fraud and protect website security
- Improve website layout, performance, and user experience
- Send important service emails (order updates, policy changes, etc.)
We do not sell your personal information.
3. Payment Information
All payment transactions are handled by secure, PCI-compliant third-party processors.
Von Book does not store full credit card numbers or security codes on our servers.
4. Sharing Your Information
We may share necessary information with:
- Shipping carriers (to deliver your package)
- Payment processors (to complete your purchase)
- Fraud-prevention and security services
- Website analytics tools
These partners only receive the information required to perform their specific services.
Von Book does not sell or rent personal data to unrelated third parties.
5. Data Security
We use reasonable administrative and technical safeguards to protect your personal data, including:
- Encrypted payment processing
- Secure hosting environments
- Limited access to customer information
However, no online system can be 100% secure. If a security issue occurs, we will follow applicable laws regarding notice and remediation.
6. Your Choices & Rights
You may:
- Request access to the information we hold about you
- Update or correct your personal details
- Ask us to delete your account information (certain order records may be retained for legal or tax purposes)
- Opt out of non-essential emails
To make any request, contact us at support@vonbook.com.
7. Data Retention
We keep personal information only as long as needed to:
- Fulfill your orders
- Provide customer support
- Maintain accurate business and tax records
- Comply with legal obligations
After that, data is deleted or anonymized.
8. Children’s Privacy
Von Book does not knowingly collect information from children under 13.
If you believe a child has provided information, please contact us immediately so we can remove it.
9. Third-Party Links
Our website may link to external sites. We are not responsible for the privacy practices or content of those websites. Please review their policies if you visit them.
10. Changes to This Policy
We may update this policy from time to time. Any changes will be reflected on this page with an updated date. Continued use of the site means you accept the revised policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy, reach out:
Von Book
Email: support@vonbook.com
Phone: +1 (636) 495-1023
Address: 2209 Fossil Creek Pkwy Fort Collins CO 80528 US
Work Hours:
Monday – Friday: 9:00 AM – 6:00 PM EST
Saturday – Sunday: Closed
Holidays: Closed on all major U.S. holidays